Repair Terms

Last updated: October 7, 2026. These terms apply to devices left with us on or after this date. Earlier repairs stay under the terms that applied when the device was left with us.

1. Diagnostic fee and estimates

  • Prices are in Canadian dollars, before tax. Services listed as "from" have a starting price, and parts are extra.
  • Our diagnostic assessment is $49. We tell you this before you leave your device, and it's payable whether or not you go ahead with the repair.
  • After diagnosis, we give you a written estimate. We don't start work, or add any cost, without your approval.
  • If we find something that would change the estimate or needs additional work, we stop and ask you first.
  • We install software, including an operating system, drivers or a licence, only with your approval. We'll tell you if a licence costs extra.

2. Your data

  • Please back up important files before you bring in your device. Some repairs, such as replacing or reinstalling storage, can affect data.
  • We'll ask for your separate, informed approval before we deliberately erase or format storage, or do a reinstall that removes data. We'll explain what will be lost.
  • We access your device only as much as needed to diagnose, repair and test it. We don't copy, view or keep your personal files unless you ask us to, for example for a data transfer. See our Privacy Policy.
  • We take reasonable care of your device and data. Nothing in these terms excludes our responsibility for our own negligence or any liability that can't lawfully be excluded.

3. Parts

Replacement parts may be new, refurbished (tested used), or compatible parts from another maker. Your estimate tells you which type we propose, and you can ask about alternatives. On request, we'll give you the parts we replaced, except parts exchanged under a warranty or that must be recycled for safety, such as swollen batteries.

4. Workmanship warranty

Our repairs are covered for 90 days from the day you pick up the device. This covers the parts we installed and the work we did. If the repaired fault comes back or our part fails, we'll fix it at no charge. It doesn't cover new, unrelated faults, or accidental or liquid damage after the repair. For liquid-damage, motherboard and data-recovery work, the outcome can't always be guaranteed. We'll explain any limits in your estimate before you approve. Your statutory rights for services, such as the right to services of a reasonably acceptable quality, still apply.

5. Pickup, payment and unclaimed devices

  • We'll tell you when your device is ready. Payment for approved work is due at pickup.
  • Please pick up your device within 30 days of our notice. If you can't, contact us and we'll arrange a time.
  • No storage fees apply unless they're stated in your written estimate or work order before you leave the device with us.
  • An uncollected device doesn't automatically become our property. If a device stays uncollected and charges you approved remain unpaid, we'll contact you several times. Any sale or disposal will follow the Repair and Storage Liens Act (Ontario), including written notice of intention to sell at least 15 days before any sale, and returning any surplus as that Act requires.

Contact

IdealofTech · 472 Taunton Rd W, Oshawa, ON L1L 0W1 · Contact form · +1 905 725 0097