Shipping Policy

Last updated: October 7, 2026. This version applies to orders placed on or after this date.

Where we ship

We ship within Canada, to all provinces and territories. We don't currently ship outside Canada.

Shipping options and costs

  • Free Standard Shipping on every order to any Canadian address.
  • Express shipping: $20.00 CAD.

The options and prices available for your address are shown at checkout before you pay. If they ever differ from this page, what's shown at checkout before you pay applies to your order.

Processing and delivery time

Orders are usually packed and shipped within 1–2 business days (Monday to Friday, excluding statutory holidays). Open-box and refurbished units are inspected before dispatch. Delivery times after dispatch depend on the carrier and your location. We'll email you a tracking number when your order ships.

If we expect a delay, we'll tell you as soon as we know and you can choose to wait or cancel for a full refund.

Late or missing delivery: your right to cancel

If your order isn't delivered within 30 days after the delivery date we specified, or, if we didn't specify one, within 30 days after you placed your order, you can cancel it at any time before it's delivered and we'll refund everything you paid within 15 days of your cancellation notice. Consumer protection laws may give you other rights too, and this doesn't limit them.

Lost or damaged parcels

We arrange delivery, so we're your contact if a parcel is lost or damaged in transit. You don't need to deal with the carrier yourself. Handing the parcel to the carrier, or a tracking scan, doesn't end our responsibility.

  • If tracking shows delivered but you can't find the parcel, please let us know as soon as possible, ideally within 7 days, so we can investigate with the carrier while records are available.
  • If a parcel arrives damaged, please contact us promptly, ideally within 48 hours, with photos of the box and the product if you can.

These timeframes help us act quickly. They're not deadlines that remove your legal rights. If a parcel is confirmed lost or damaged in transit, we'll send a replacement or give you a refund to your original payment method, as you prefer, where available.

Address details and failed delivery

Please check your shipping address at checkout and contact us right away if it's wrong. If a parcel is returned to us because the address you gave was incorrect or the parcel wasn't collected, we'll contact you to arrange re-delivery. We may ask you to pay the reasonable, actual cost of re-shipping where the problem was caused by the address details you gave or by the parcel not being collected. We'll tell you the amount before we re-ship. If you prefer, you can cancel and receive a refund instead.

Signatures

If a shipment needs a signature on delivery, we'll tell you before or when it ships.

Taxes and prices

All prices are in Canadian dollars. GST/HST and any provincial sales tax are calculated at checkout based on the delivery address and are shown, with the shipping cost, before you pay.

Contact

IdealofTech · 472 Taunton Rd W, Oshawa, ON L1L 0W1 · Contact form · +1 905 725 0097