Refund policy

Last updated: October 7, 2026. This version applies to orders placed on or after this date. Orders placed earlier are covered by the version in effect when the order was placed, or by this version if it's more favourable to you.

This policy explains how returns, exchanges and refunds work at IdealofTech. It applies in addition to your rights under the consumer protection laws of your province or territory. It doesn't limit or replace those rights, and the 30-day return window below isn't a deadline for legal claims.

1. Change-of-mind returns (30 days)

You can return a product for any reason. Tell us within 30 days after you receive it (delivery or pickup). This applies to new, open-box and refurbished products.

  • Testing is fine. You may set up and try the product as you normally would in a store. Please don't damage it or alter it.
  • Accessories: return the charger, cables and other accessories that came with the product.
  • Packaging: use the original box if you still have it. If not, any packaging that protects the product properly is fine.
  • Accounts and locks: sign out of and remove your accounts, passwords and activation locks (for example Apple Find My, a Microsoft or Google account, or a BIOS password), and delete your personal files. If you can't remove a lock, for example because the device won't start, contact us and we'll help you. A lock never cancels a legal remedy you're entitled to.
  • Deductions: if a product comes back damaged beyond normal testing, or with accessories missing, we may deduct the reasonable cost of repairing the damage or replacing the missing item. We'll explain any deduction and show how we calculated it before we refund you. We don't charge restocking fees.
  • Return shipping: for change-of-mind returns, you pay the cost of sending the product back. Please use a tracked service. The cost of any paid shipping option you chose at checkout, such as Express, isn't refunded for a change-of-mind return.

2. Products that can have return limits

The following may not be returnable for change of mind. These limits never affect your rights if a product is defective, damaged, wrong or not as described.

  • Software, licences or digital codes once activated or revealed
  • Repair services already performed (see our Repair Terms for the workmanship warranty)
  • Gift cards
  • Items clearly marked "Final sale" on the product page before you buy. Sale items are returnable unless they carry this mark.

3. Defective, damaged, wrong or not as described

If a product arrives damaged, doesn't work, is not what you ordered, or doesn't match its description, condition or grade, please contact us as soon as you can. We'll repair it, replace it or refund it, as appropriate. In these cases we cover the reasonable cost of shipping it back to us and of sending you a repaired or replacement product, and we refund any shipping you paid for the order.

Photos, troubleshooting steps and the original packaging help us sort things out faster, and we may ask for them. They're not conditions for a remedy you're entitled to by law. After the first 30 days, faults are also covered by our Warranty Policy and by your statutory warranties.

4. Legal cancellation and other legal rights

Consumer protection laws give you rights that don't depend on this policy. For example, you may be able to cancel an online purchase if required information wasn't disclosed, or if goods aren't delivered within the time allowed by law (see our Shipping Policy), and you're protected by the legal warranties of your province or territory. When you cancel under one of these rights, we refund you within the time the law requires (for example, within 15 days of your cancellation notice in Ontario and Quebec) and to the original payment method.

5. How to start a return

  1. Contact us with your order number and the reason for the return. We'll reply with return instructions and the return address.
  2. Pack the product securely and send it promptly after you receive our instructions.
  3. Our return address is 15-75 Bayly St W, Ajax, ON L1S 7K7. Please contact us first so we can match the parcel to your order.

6. Refunds

We issue approved refunds to your original payment method within 5 business days after we receive the returned product. If we need to make a deduction, we'll explain it first. Your bank or card issuer may take a few more days to post the refund. Where the law sets a shorter or specific deadline, we meet it.

7. Exchanges

The quickest way to exchange is to return the original item and place a new order for the one you want.

Contact

IdealofTech · 472 Taunton Rd W, Oshawa, ON L1L 0W1 · Contact form · +1 905 725 0097